Privacy Policy & POPIA Statement
Effective Date: 1 January 2026 · TVB Network (Pty) Ltd · Reg. 2022/697770/07 · Johannesburg, South Africa
1. Purpose and Scope
This Privacy Policy applies to all services, websites (including tvbnet.co.za), mobile applications, cloud platforms, and enterprise solutions operated by TVB Network (Pty) Ltd ("TVB Network", "we", "us", or "our"). It governs how we collect, store, process, transfer, and protect your personal information.
2. Information We Collect
We collect personal information necessary to deliver our software products and services:
- Account & Contact Identifiers: Full name, business email address, phone number, mobile number, company name, and physical address.
- Authentication Credentials: Passwords, OAuth tokens (Google Sign-In), security logs, and 2-Factor Authentication state.
- Technical & Telemetry Data: IP address, device fingerprints, browser characteristics, operating system, request timestamps, and performance diagnostics.
- Project & Commercial Data: Project briefs, technical requirements, billing details, and communication history.
3. Legal Basis for Processing under POPIA
We process your personal information only when authorized under South African law, specifically:
- Performance of Contract: To fulfill quotes, build software, manage accounts, and deliver subscribed products.
- Legitimate Interests: To secure infrastructure against cyber threats, prevent fraud, and maintain platform stability.
- Consent: Where you have explicitly opted in to receive communications or project updates.
- Legal Compliance: To comply with tax, corporate governance, and regulatory requirements in South Africa.
4. Your Rights as a Data Subject
Under Section 5 of POPIA, you possess statutory rights regarding your personal information:
| Right | Description |
|---|---|
| Right of Access | Request confirmation of whether we hold personal information about you and receive a copy. |
| Right to Correction | Request the correction, updating, or completion of inaccurate or outdated information. |
| Right to Objection | Object to processing based on legitimate interest or direct marketing at any time. |
| Right to Erasure | Request deletion of personal data where statutory retention obligations no longer apply. |
5. Third-Party Disclosures & Cloud Infrastructure
We do not sell, rent, or trade your personal information to third parties. Data is shared strictly on a need-to-know basis with trusted service providers (e.g., AWS cloud infrastructure, certified SMS/payment gateways) operating under strict data processing agreements.
6. Information Security
We enforce technical and organizational safeguards including TLS 1.3 transport encryption, AES-256 storage encryption, role-based access control, quarterly penetration testing, and automated security monitoring.
7. Contact Information Officer
If you have any questions or wish to exercise your rights under POPIA, contact our Information Officer:
Email: privacy@tvbnet.co.za / popia@tvbnet.co.za
Address: TVB Network (Pty) Ltd, Sandton / Rosebank, Johannesburg, Gauteng, South Africa