How can we help you?
Find quick answers to common questions about your TVB Network account, Single Sign-On (SSO), 2-step verification, SaaS platforms, and dedicated support.
Single Sign-On (SSO)
Sign in once with your verified phone number or email address to access all 16 TVB Network enterprise products and consumer technologies without separate logins.
- Worldwide unique 16-digit Account ID
- Seamless session across subdomains
- Single-row profile synchronization
2-Step Verification & Security
Protect your account against unauthorized logins with secondary one-time verification codes sent via SMS or confirmation email.
- 6-digit SMS confirmation codes
- Email confirmation codes (5-minute expiry)
- Link or update your verified mobile number
Enterprise SaaS Workspaces
Assistance for PropManage, BuildPro, MediCore, MineCore, ProSecure, TransFleet, FieldControl, SupplierPro, and EduManage.
- Client database shard provisioning
- Role permissions & agency admin accounts
- Clock-in telematics & payroll exports
Consumer Technologies
Support for Alt Media social OS, TVB Stream lossless music, V-Stream, AdsBase, Dot Express, TMS Messenger, and The inStore e-commerce builder.
- The inStore free store creation wizard
- TMS encrypted messaging & group channels
- Artist royalties & creator payouts
Billing, Plans & Invoices
Understand subscription billing, update payment methods, download monthly VAT tax invoices, or manage Paystack and EFT gateways.
- Monthly recurring billing in ZAR
- Paystack card & instant EFT receipts
- Tax-compliant VAT invoices for corporate filing
POPIA & Account Privacy
We process your data strictly in accordance with South Africa's Protection of Personal Information Act (Act 4 of 2013).
- Section 5 Data Subject access requests
- Account data export & permanent deletion
- TLS 1.3 & AES-256 cloud encryption
Frequently Asked Questions
Click any question to view the answer.
How does TVB Network Single Sign-On (SSO) work?
/login/. When you sign in with your verified mobile number or email address, the system checks our identity registry and assigns an authenticated session token scoped across all product subdomains (such as propmanage.tvbnet.co.za, alt.tvbnet.co.za, stream.tvbnet.co.za). You only sign in once and stay securely signed in everywhere.
I did not receive my 6-digit confirmation code. What should I do?
- Check spam or junk folders: For email codes, look for an email from
TVB Network Accountswith subject containing your 6-digit verification code. - Wait for the 30-second cooldown: SMS networks (Vodacom, MTN, Telkom, Cell C) may take a few seconds to deliver during peak hours.
- Use the resend button: Once the 30-second timer expires, tap Resend code to generate a fresh OTP.
- Try the alternative sign-in method: On the sign-in card, switch between Sign in with email and Sign in with phone.
What is my 16-digit Account ID?
alt2026082821362084). This identifier isolates your private data across enterprise databases and ensures your profile is never mingled with other tenants. You can review your account credentials in Account Settings.
How do I set up or change my 2-Step Verification phone number?
How do I access my business SaaS workspace?
https://propmanage.tvbnet.co.za/). If prompted, authenticate through TVB Single Sign-On and you will be routed straight into your agency dashboard.
How can I launch my own store on The inStore?
[store].theinstore.co.za with automated Paystack and EFT checkout.
Still need assistance? Talk with our team
Our Johannesburg engineering and support team is available Monday to Friday from 08:00 to 18:00 SAST. We respond to all technical enquiries within 24 hours.
